1. Who we are
"We", "us", "our" means Leak Detection and Pipe Repairs Perth - a registered business name of Plumbed Right Pty Ltd (ABN 48 145 689 907), operating from Unit 46, 110 Inspiration Drive, Wangara WA 6065.
"You" or "your" means any individual whose personal information we collect - whether you contact us by phone, submit our website form, book a service, or engage us as a customer.
2. What information we collect
We only collect information that we genuinely need to deliver our service and respond to enquiries.
2.1 Information you give us directly
- Contact details - your name, phone number, email address, and the suburb or street address of the job site.
- Job details - symptoms you describe (e.g. damp wall, high water bill, suspected slab leak), photos you send us, and any information needed to quote or perform the work.
- Payment details - if you pay by card, payment is processed by our payment provider (e.g. Stripe). We do not store full card numbers on our systems.
- Communications - phone-call notes, SMS, email correspondence, and quote / invoice records.
2.2 Information collected automatically when you visit this website
- Standard server logs - IP address, browser type, pages visited, referring URL, time of visit. Used to operate and secure the site.
- Cookies and similar technologies - see Section 6.
- Analytics - Google Analytics 4 (GA4) measures aggregate site usage. Microsoft Clarity may record anonymised session replays of how visitors interact with the page so we can improve the site.
- Advertising pixels - Meta Pixel (Facebook / Instagram) and Google Ads conversion tags fire when you visit the site or submit the form, so we can measure which ads led to enquiries and serve relevant ads to similar audiences.
3. How we use your information
- To respond to your enquiry, schedule a visit, and perform the service you've requested.
- To send you appointment confirmations, quotes, invoices, and follow-up communication directly related to the job.
- To complete a Water Corporation Leak Allowance form on your behalf, where applicable.
- To improve our service quality, train our team, and operate our business.
- To measure the performance of our advertising and improve which ads we run.
- To meet our legal, tax, insurance, and licensing obligations.
- To recover unpaid debts (where reasonable and lawful).
We will not sell your personal information. We will not use it for unrelated marketing without your consent.
4. Who we share your information with
We share personal information only with the following third parties, and only to the extent needed:
| Recipient | What we share | Why |
|---|---|---|
| HighLevel (GHL) | Contact details, enquiry content | Customer relationship management - we use HighLevel to manage leads, send appointment SMS / email, and store call notes. |
| Netlify (and form processor, if used) | Form submissions, server logs | Hosts this website and routes form submissions to us. |
| Google (GA4, Google Ads, Search Console, Maps / GBP) | Anonymised website usage, ad-conversion data, reviews you choose to post publicly | Site analytics, ad-performance measurement, business listing. |
| Meta (Facebook / Instagram) | Ad-conversion data, hashed contact details (only if you've engaged with our ads) | Ad measurement, retargeting, lookalike audience modelling. |
| Microsoft Clarity | Anonymised session-replay data | Understanding how visitors use the site so we can improve it. |
| Payment processor (e.g. Stripe) | Transaction amount, payer details | Processing card payments. We do not store full card details. |
| Plumbed Right Pty Ltd (parent business) | Job details | Coordinating field crew, scheduling, and invoicing across the wider business. |
| Government bodies (Water Corporation, ATO, ASIC, building authorities, courts) | What is legally required | Compliance with leak-allowance applications, tax law, business reporting, court orders. |
| Our insurers and professional advisers (solicitors, accountants) | What is needed for the matter | To advise us on a specific matter - bound by professional confidentiality. |
Some of these recipients may store data outside Australia (e.g. Meta and Google operate global infrastructure). By using this site or engaging us, you consent to that transfer where it occurs in the normal course of using these standard service providers.
5. Storage and security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, and disclosure. These include:
- HTTPS encryption on this website.
- Password and access controls on our CRM and email systems.
- Reputable third-party providers (listed in Section 4) with their own security standards.
- Internal access on a need-to-know basis.
No internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and tracking
This site uses cookies and similar technologies for three purposes:
- Essential - required for the site to function (e.g. session cookies for the form).
- Analytics - Google Analytics 4 and Microsoft Clarity, to understand aggregate site usage.
- Advertising - Meta Pixel and Google Ads, to measure ad performance and serve relevant ads to similar audiences.
You can control cookies through your browser settings (block all cookies, block third-party cookies, or clear existing cookies). Doing so may affect how the site works for you.
To opt out of personalised Google ads: adssettings.google.com. To opt out of personalised Meta ads: facebook.com/settings (Ad Preferences).
7. Direct marketing
If we send you marketing communications (e.g. a quote follow-up, a service reminder, or an offer), we will always include a clear way to opt out - by replying STOP to SMS, clicking "unsubscribe" in email, or asking us to stop on a call. We honour opt-out requests promptly.
8. Your rights
Under the Australian Privacy Principles you can:
- Access the personal information we hold about you.
- Correct information that is inaccurate, incomplete, or out of date.
- Request deletion of your personal information, subject to legal, tax, and insurance record-keeping requirements that may apply.
- Withdraw consent for marketing communications at any time.
- Make a privacy complaint.
To exercise any of these rights, email us at booking@leakdetectionandpiperepairsperth.com.au or call 0482 096 044. We aim to respond within 30 days.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please first contact us so we can try to resolve it. If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC):
- Web: oaic.gov.au
- Phone: 1300 363 992
10. Children
This website is not intended for children under 16. We do not knowingly collect personal information from children.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top tells you when. Material changes will be communicated through this page; significant changes affecting how we use your data may also be notified by email where appropriate.
12. Contact
Leak Detection and Pipe Repairs Perth
A registered business name of Plumbed Right Pty Ltd · ABN 48 145 689 907
Unit 46, 110 Inspiration Drive, Wangara WA 6065
Email: booking@leakdetectionandpiperepairsperth.com.au
Phone: 0482 096 044